[ Commercial Property • Canbera ]

Smooth cleaning transition across a multi-floor government office

The client's cleaning standards varied from floor to floor, and it was unclear who was responsible when something was missed. Staff had no simple way to report an issue and see it fixed. We took over cleaning at a multi-floor office without disrupting the people working in it, and set one clear standard for every floor.

[ The problem ]

What we found on arrival

The client’s cleaning standards varied from floor to floor, and it was unclear who was responsible when something was missed. Staff had no simple way to report an issue and see it fixed.

[ Our approach ]

What we did differently

  1. 01

    Walked the site and set the standard

    We inspected every floor with the client and wrote down what "clean" means for each area, so everyone worked to the same specification

  2. 02

    Trained the team before the handover

    Our cleaners were trained on the site's requirements and schedules before the first shift, so the changeover happened without a gap in service.

[ The outcome ]

The result

Measured result

Add measured result, e.g. inspection score, complaints, response time

Add 1–2 sentences on what changed for the client after the first three months.

On site

“Add a short client quote about the transition and the standard of service.”
Name, Role, Organisation